Terms of Service

Learn more about our legal agreements and contractual terms

Important Legal Agreements

Channel Island Hosting provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Channel Island Hosting are subject to the following terms of service:


At this time we offer a number of billing period options, depending upon the plan. If you are not satisfied within your first 30 days (or one month, where appropriate), we undertake to provide you with a refund, less the period of time used, if at all possible. (For some special offers, especially those provided by a third-party service, our ability to provide a refund will be varied. Domain Name registration fees are nonrefundable).

We accept payment via credit card and PayPal. All services and products are charged for in advance and, where appropriate, on a subscription basis.

Late Payments

All accounts are billed according to the dates they were first activated on. Non-payment of account will result in a service being deactivated. If a service renewal payment is still unpaid for a period of more than five days, the account will be suspended. If payment is still not received within 30 days after account deactivation, the account will be terminated. Subscribers will receive an email reminder 30 days, 7 days and 3 days prior days prior to the renewal date.

Acceptable Use Policy ("AUP")

All services provided by Channel Island Hosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Bailiwick of Guernsey Law and UK Law is prohibited. This includes, but is not limited to copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statutes. Subscribers should be aware that Channel Island Hosting undertakes to comply with all legal requests for access to an account where an AUP violation or breach of the law is deemed to have taken place. The subscriber agrees to indemnify and hold harmless Channel Island Hosting and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our AUP is actively and strictly enforced. Offending content or users are suspended from our network, usually, as soon as they are discovered, although, where legally appropriate, we will inform you when and why any action has been taken. Any subscribers found to be undertaking illegal activities via the services we provide will be reported to the responsible authorities.

Subscribers acknowledge that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscribers agree that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

Subscriber further acknowledges that the company's liability for its own negligence may not, in any event, exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Illegality In any form, including but not limited to the unauthorised distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material.

Undesirable Content: Certain types of content are not allowed on our network. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.

Limitation of Liability

Channel Island Hosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Channel Island Hosting servers going off-line or being unavailable for any reason whatsoever. Furthermore, Channel Island Hosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Channel Island Hosting servers. All damages shall be limited to the immediate termination of service.

Indemnification Policy

Subscribers agree to use all Channel Island Hosting services and facilities at their own risk. Channel Island Hosting specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Channel Island Hosting be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Subribers agree that they shall defend, indemnify, save and hold Channel Island Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Channel Island Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Subscribers agree to defend, indemnify and hold harmless Channel Island Hosting against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with Channel Island Hosting's server.

Channel Island Hosting reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Channel Island Hosting's server. Channel Island Hosting shall be the sole judge of what constitutes a violation of this Policy.


Channel Island Hosting cannot be held liable for system downtime, server crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Channel Island Hosting are resold. Thus, certain equipment, routing, software, and programming used by Channel Island Hosting are not directly owned or written by Channel Island Hosting. Moreover, Channel Island Hosting holds no responsibility for the use of our clients' accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Channel Island Hosting sees fit. Furthermore, Channel Island Hosting retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

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